Reference

Terms That Cover How Your Account Works

These terms set out what you agree to when you open and use a cood111 account — from how your wallet connects through bKash, Nagad, or Rocket, to how we handle your activity on the platform.

Account eligibility depends on local lawbKash, Nagad, Rocket coveredMobile access terms includedApplies to all account activity
cood111 Terms That Cover How Your Account Works
HOW WE OPERATE

How cood111 Applies These Terms to Your Account

We handle account data, wallet verification, and policy changes in a consistent way so you always know where you stand. These four points explain how these terms work in practice — not in theory.

Wallet Verification When you connect bKash, Nagad, or Rocket to your account, we verify ownership before any withdrawal is processed. This step protects your account from unauthorised withdrawal requests.
Account Security Your account credentials are your responsibility under these terms. We use session-based access controls on mobile and desktop, and we do not share account details with third parties outside what these terms require.
Data Retention We retain account and transaction records in line with applicable requirements. If you close your account, data linked to completed transactions via bKash, Nagad, or Rocket is held for the period required by relevant rules.
Term Change Requests You cannot negotiate individual term changes, but you can request a review if you believe a term has been applied incorrectly to your account. Contact support with your account reference to start that process.
TERMS CONTACT

How to Reach Us About These Terms

If something in these terms is unclear, or if you want to raise a concern about how they apply to your account, our support team can help. Reach us through live chat inside your account dashboard, or use the email channel for written queries. We aim to respond to terms-related questions with clear, specific answers rather than template replies.

Team online

Live Chat

Open live chat from inside your account dashboard. It is the quickest route for questions about account rules, wallet conditions, or payment terms.

Email Support

Send a written query to our support email for detailed terms questions. Include your account reference so we can give you a specific answer.

Account Help Centre

The help section inside your account covers common terms questions — eligibility, wallet rules, and what to do if your bKash or Nagad transfer is flagged.

Questions About These Terms

These are the questions we get most often about how the cood111 terms work in practice — covering eligibility, payments, account actions, and what happens when terms change.

Yes. Every payment through bKash, Nagad, or Rocket on your cood111 account falls under these terms, alongside the individual terms of each wallet provider.

Eligibility depends on your local law and region. These terms do not override local restrictions. If access is not permitted where you are, these terms do not grant an exception.

Contact our support team with your account reference. We can provide the version of the terms that was current at a specific date for your records.

We publish updated terms on this page with a revised effective date. Continuing to use your account after the date of change means you accept the new version.

Raise it through live chat or email support with your account reference. Our team will review the specific transaction or account action in question and respond directly.

The same terms apply across all access points — mobile browser, app, or desktop. Your account rules do not change based on which device you use to connect.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.